Shipping + Returns
We accept returns for any reason within 21 days of purchase. Items must be in the same condition as sold for a return to be made.
Please make sure to open and inspect your order within 48 hours of receipt, and contact us if there is a problem. If your parcel is damaged, please take images of the damaged parcel before opening, during unpacking and of any damage to the items.
We will always try to promptly repair or replace an item before accepting a return. Where damage has occurred in transit we can issue a refund but the item must be returned. If a local repair is available, we can fund the cost of repair once a quote from the local restorer is provided. Once in the hands of local restorers, we can no longer take responsibility for the condition of the item and the results of repair are not our responsibility but that of the local restorer.
Return shipping is at the customer's cost and is to be organised by the customer.
If it can be shown that we have misrepresented the piece either in condition or description, a full refund will be given.
Small items are shipped via Australia Post. The price on the website is the shipping cost calculated by weight, rounded down to the nearest five dollars.
Medium sized items are shipped via Courier services.
Local furniture delivery is by one man and a van unless this includes larger items, stairs or special conditions in which case an extra man and/or an extra fee may apply.
Interstate delivery is by specialised furniture courier using freight blankets and straps. Where we see the need, items will be fully wrapped.
Items for international shipping will be fully wrapped and crated.
Shipping Duties and Fees
As well as international shipping and insurance costs, ‘customs and duties’ fees are payable by the customer. These are often additional and not included in the shipping costs unless stated clearly at the time of shipping quotation.
Australian law requires that we declare all items as merchandise and mark them at their full retail value.
Goods and Services Tax
All services and items retailed within Australia are subject to the Goods and Services Tax. GST is already included in our price for Australian customers – the price you see on the site is the final price – excluding delivery or postage fees, which are added separately.
Overseas customers may be exempt from GST on goods but not on services. We will advise at the time of purchase.
Despatch and Delivery Schedule
We try to send all postal and courier items the same day or the next day. If there is any delay we will keep you informed.
For larger items, delivery will be on specific days or at times advised by the courier/freight/shipping company. We will inform you of an estimated time of despatch and estimated delivery date at quotation.
In general, despatch of larger items takes between two and seven days when we are using a third party courier or shipper. If we have agreed to delivery in our own vehicle we will set a time and date from our available schedule.
We have two couriers who run between Melbourne and Sydney on a weekly basis. This is usually a Thursday pickup in Melbourne and a Monday/Tuesday delivery in Sydney.
Collection of purchases in person is very welcome. This will need to be at an agreed time.
We deliver worldwide
To get your cherished vintage items to you safely and quickly, we organise quotes from our trusted couriers and movers throughout Australia or internationally. We oversee packing and organise despatch personally.
For shipping overseas, rest assured you are in good hands. All furniture and lighting travelling overseas is carefully wrapped and professionally crated. Our freight forwarding agent provides shipping services for the likes of Swarovski Crystal, Established & Sons and Tom Dixon.
In partnership with Bluestar in Melbourne, our forwarder can arrange delivery anywhere in the world at competitive rates through their trusted local channels of delivery. Our agent has 12 years of professional experience in the delivery of antiques and delicate goods across the globe. Choose the level of service you require – to your curb, your door, into your livingroom or simply to a warehouse. If you require extra service they also offer full white glove delivery, removal of packaging and installation.
We will keep you informed at each step in the quotation, paperwork, packing and despatch of your item/s. The shipping agent will inform you of progress and delivery times thereafter. Direct communication between the customer and the courier/freight/shipping company is always necessary but we’ll get you competitive quotes and get the ball rolling before handing you over to our very professional agent.
All shipping costs, export/import duties and taxes are payable by the customer.